Privacy Policy
This policy explains how Matlab Infotech collects, uses, shares, and protects your personal data when you visit our website or contact us, and the rights you have over that data.
Effective date: June 23, 2026
1. Introduction
Matlab Infotech (“we”, “us”, “our”) operates https://matlabinfotech.com. We are committed to protecting your privacy and handling your personal data transparently and lawfully. This policy applies to data we process about visitors, prospects, and clients. If you have any questions, contact us at info@matlabinfotech.com.
2. Data We Collect
We may collect the following categories of personal data:
- Identity & contact data — name, email address, phone number, and company, when you submit a form or email us.
- Project & message data — the details you share in an enquiry, brief, or chat conversation.
- Usage & technical data — pages visited, referring URLs, device and browser type, and approximate location, collected via analytics.
3. How We Collect It
- Directly from you, via our contact and enquiry forms or email.
- Automatically, through cookies and analytics as you use the site.
- From third-party tools we use to operate the site (analytics and live chat providers).
4. Purpose & Legal Basis
| Purpose | Legal basis |
|---|---|
| Respond to enquiries & provide quotes | Steps prior to a contract / legitimate interest |
| Deliver services to clients | Performance of a contract |
| Improve the site & measure traffic | Consent (analytics) / legitimate interest |
| Comply with legal & tax obligations | Legal obligation |
6. Retention Periods
| Data type | Retention |
|---|---|
| Enquiry & contact data | Up to 3 years from last contact |
| Contract & transaction records | 7 years (legal/tax obligation) |
| Analytics data | Up to 14 months |
7. Your Rights (GDPR)
If you are in the EEA or UK, you have the right to access, rectify, erase, restrict, or object to our processing of your data, and to data portability. To exercise any right, email info@matlabinfotech.com. We respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.
8. CCPA Rights (California)
California residents have the right to know what personal information we collect, to request its deletion, and to opt out of its sale. We do not sell personal information. We will not discriminate against you for exercising these rights. To make a request, email info@matlabinfotech.com.
10. Security
We protect your data with encryption in transit (HTTPS/TLS), encrypted storage at rest, least-privilege access, and regular review of our providers. No method of transmission is 100% secure, but we work to protect your data using appropriate safeguards.
11. International Transfers
We operate across Canada, Ireland, and India and use service providers in other countries. Where personal data is transferred outside the EEA/UK, we rely on appropriate safeguards such as Standard Contractual Clauses.
12. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the effective date above and, where changes are material, take reasonable steps to notify you.
13. Contact
Data controller: Matlab Infotech, 106 Shaded Creek Dr, Kitchener, ON N2P 0K7, Canada. Email: info@matlabinfotech.com. See also our Terms & Conditions.